The words of which the initial letter is capitalized have meanings defined under thefollowing conditions. The following definitions shall have the same meaning regardless ofwhether they appear in singular or in plural.
Types of Data Collected
While using Our Service, We may ask You to provide Us withcertain personally identifiable information that can be used to contact oridentify You. Personally identifiable information may include, but is notlimited to:
When You pay for a product and/or a service via bank transfer, We may ask You to provide information to facilitate this transaction and to verify Your identity. Such information may include, without limitation:
Usage Data is collected automatically when using theService.Usage Data may include information such as Your Device'sInternet Protocol address (e.g. IP address), browser type, browser version, thepages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.When You access the Service by or through a mobile device,We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobileInternet browser You use, unique device identifiers and other diagnostic data.We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
A Customer can connect Third-Party Services to its Customer Instance. Typically, Third-Party Services are software services that integrate with the Rillavoice Service, and a Customer can permit its Authorized Users to enable and disable these integrations for its Customer Instance. Rillavoice may also develop and offer Rillavoice applications that connect the Service with a Third-Party Service. Once enabled, the provider of a Third-Party Service may share certain information with Rillavoice. For example, if a single sign-on service is connected with Rillavoice, Rillavoice may receive the username and email address of Authorized Users, along with additional information that the application has elected to make available to Rillavoice to facilitate the integration. Authorized Users should check the privacy settings and notices in these Third-Party Services to understand what data may be disclosed to Rillavoice. When a Third-Party Service is enabled, Rillavoice is authorized to connect and access Other Information made available to Rillavoice in accordance with any permission(s) granted by Customer (including, by its Authorized User(s)). Rillavoice does not, however, receive or store passwords for any of these Third-Party Services when connecting them to the Service.
Tracking Technologies and Cookies
Cookies can be "Persistent" or "Session"Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You closeYour web browser. Learn more about cookies: What Are Cookies?.
We use both Session and Persistent Cookies for the purposes set out below:
Use of Your Personal Data
Rillavoice may use Personal Data for the following purposes:
Rillavoice may use Personal Data for the following purposes:
Retention of Your Personal Data
Rillavoice will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Transfer of Your Personal Data
Disclosure of Your Personal Data
Under certain circumstances, Rillavoice may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements
Rillavoice may disclose Your Personal Data in the good faith belief that such action is necessary to:
Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
The Service Providers We use may have access to YourPersonal Data. These third-party vendors collect, store, use, process and transfer information about Your activity on Our Service in accordance with their Privacy Policies.
We may use third-party Service providers to monitor and analyze the use of our Service.
We may use Your Personal Data to contact You with newsletters, marketing or promotional materials and other information that maybe of interest to You. You may opt-out of receiving any, or all, of these communications from Us by following the unsubscribe link or instructions provided in any email We send or by contacting Us.We may use Email Marketing Service Providers to manage and send emails to You.
When You use Our Service to pay a product and/or service via bank transfer, We may ask You to provide information to facilitate this transaction and to verify Your identity.
Legal Basis for Processing Personal Data under GDPR
We may process Personal Data under the following conditions:
In any case, Rillavoice will gladly help to clarify thespecific legal basis that applies to the processing, and in particular whetherthe provision of Personal Data is a statutory or contractual requirement, or arequirement necessary to enter into a contract.
Rillavoice undertakes to respect the confidentiality of YourPersonal Data and to guarantee You can exercise Your rights.
Exercising of Your GDPR Data Protection Rights
You may exercise Your rights of access, rectification, cancellation and opposition by contacting Us. Please note that we may ask You to verify Your identity before responding to such requests. If You make a request, We will try our best to respond to You as soon as possible.
You have the right to complain to a Data ProtectionAuthority about Our collection and use of Your Personal Data. For more information, if You are in the European Economic Area (EEA), please contactYour local data protection authority in the EEA.
How Rillavoice Helps Customers Maintain Compliance
Our business Customers are solely responsible for determining whether and how they wish to use our Services, and for ensuring that all individuals using Rillavoice on the customers’ behalf or at their request have been provided with adequate notice and given informed consent to the processing of their personal data, where such consent is necessary or advised, and that all legal requirements applicable to the collection, recording, use or other processing of data through our Services are fully met by the business customers, including specifically in the context of an employment relationship. Our business customers are also responsible for handling data subject rights requests under applicable law, by their users and other individuals whose data they process through the Services.
Rillavoice helps business Customers maintain compliance with GDPR by allowing...
AutomaticRedaction of Personal Data from Transcriptions Generated and Stored in Rillavoice. Rillavoice business Customers may choose to have all their transcriptions generated in the Rillavoice software redacted of PersonalInformation such as: Bank account numbers, passwords, emails, telephone numbers. In order to achieve this Rillavoice uses AWS Comprehend. A full explanation and list of the items that can be automatically redacted from the Rillavoice audio and transcription can be found here https://docs.aws.amazon.com/comprehend/latest/dg/how-pii.html
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information fromOur servers.If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.