Coach your reps
Understand your customers
By analyzing the thousands of face to face conversations
your reps have with your customers in stores
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That's it. Talk. Your associates don't have to do anything differently. They just talk like they usually do.
No hardware. No installations. The Rilla App captures conversations with customers from your associates' tablets.
Rilla automatically transcribes the conversations and analyzes them with AI to help improve sales and service
Now more than ever you need high volumes of high quality data to understand what your shoppers want. Everything that happens between the foot traffic counter and the POS is a black box. Speech analytics is here to shine a light.
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Increase
in conversion
Field training productivity
More customer
experience data
Reduce ramp time and increase conversion by training reps with real data from what’s actually working for your top performers.
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Increase compliance of new campaigns, promotions, and products, by helping your reps learn and adopt new sales material quickly.
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Capture 2000x more customer experience data than mystery shops and surveys, 100x faster, at a fraction of the cost. It’s like Google Search Console, but for the thousands of conversations customers have in your stores.
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RILLA PERSON: Please say your name and phone number. CUSTOMER: My name is Robert Paulson and my phone number is 305-867-5309. RILLA PERSON: Great, now what’s your social security number? CUSTOMER: My social is 000525600. RILLA PERSON: Now tell me about yourself. CUSTOMER: Well I was born in New York City. I am an American citizen and was raised Jewish. I am 35 years old, and I work as an construction worker. I make 70,000 dollars a year.
RILLA PERSON: Please say your name and phone number. CUSTOMER: My name is [NAME] and my phone number is [PHONE NUMBER]. RILLA PERSON: Great, now what’s your social security number? CUSTOMER: My social is [SSN]. RILLA PERSON: Now tell me about yourself. CUSTOMER: Well I was born in [ORIGIN]. I am an [CITIZENSHIP] citizen and was raised [RELIGION]. I am [AGE] years old, and I work as an [OCCUPATION]. I make [SALARY] dollars a year.
RILLA PERSON: So, Steve, what do you think of Rilla? SHOPPER: Yeah so, Rilla for me personally has been extremely helpful. I’ve been able to see how I talk to my customers through the recording and the analytics they give me. Honestly this is something I’ve never seen before and think it’s really cool and it’s been very helpful for me and my team. RILLA PERSON: Awesome!
RILLA PERSON: So, [NAME], what do you think of Rilla? SHOPPER: Yeah so, Rilla for me personally has been extremely helpful. I’ve been able to see how I talk to my customers through the recording and the analytics they give me. Honestly this is something I’ve never seen before and think it’s really cool and it’s been very helpful for me and my team. RILLA PERSON: Awesome!
RILLA PERSON: So, you're shopping here, obviously. So how would you feel like if when you went shopping? How would you feel like if your conversations with the store associates were being recorded for quality and training purposes? SHOPPER: Honestly, I wouldn't really care that much. I mean, I thought that they were doing that anyways already, right? RILLA PERSON: Maybe it depends on the store but like, just to be clear here we're talking about audio here not video like with the cameras, just how would you feel like if they were recording audio from your conversations? SHOPPER: I mean this is what they do when you call the uh the call centers, right. So yeah, I wouldn't really bother me.
