Coach your reps
Understand your customers
By analyzing the thousands of face to face conversations
your reps have with your customers in stores
That's it. Talk. Your associates don't have to do anything differently. They just talk like they usually do.
No hardware. No installations. The Rilla App captures conversations with customers from your associates' tablets.
Rilla automatically transcribes the conversations and analyzes them with AI to help improve sales and service
Now more than ever you need high volumes of high quality data to understand what your shoppers want. Everything that happens between the foot traffic counter and the POS is a black box. Speech analytics is here to shine a light.Schedule a demo
Field training productivity
”I manage 6 territories with dozens of stores each. I spend dozens of hours every month visiting stores to train reps. But I only have so much time in the day. It was incredibly difficult to ensure our reps actually adopted our selling standards. There was no way to check! With Rilla, I get full visibility. My training visits are much more effective because I actually know what specific behaviors our underperforming reps need help with (greeting, discovery, promotions, upsell). The best thing is I also get to coach remotely. Which means I can coach 5 times as many reps in half the time.”
”It's like an extension of my own hearing. Because right now, what we do is just based on what we hear when I’m walking around the store, but we don't actually know. So sometimes when I'm not shadowing I can't catch things that maybe our reps, they’re missing out on or they're not catching in their conversation. So to have a little screen that shows me how they’re doing and how they’re helping the customer that's amazing.”
”A physical location is a good way to collect feedback. You know, shoppers will tell you everything. It's almost like a free survey. You run an online survey people might not tell you much. You have to give them some gift cards to get some information. $50 gift cards. But if shoppers are chatting to the store associates, and you get the natural feedback and then use AI to parse out what they thought and what they’re talking about, you know, whether it’s price or convenience… that’s valuable.”
Capture 2000x more customer experience data than mystery shops and surveys, 100x faster, at a fraction of the cost. It’s like Google Search Console, but for the thousands of conversations customers have in your stores.Schedule a Demo
RILLA PERSON: Please say your name and phone number. CUSTOMER: My name is Robert Paulson and my phone number is 305-867-5309. RILLA PERSON: Great, now what’s your social security number? CUSTOMER: My social is 000525600. RILLA PERSON: Now tell me about yourself. CUSTOMER: Well I was born in New York City. I am an American citizen and was raised Jewish. I am 35 years old, and I work as an construction worker. I make 70,000 dollars a year.
RILLA PERSON: Please say your name and phone number. CUSTOMER: My name is [NAME] and my phone number is [PHONE NUMBER]. RILLA PERSON: Great, now what’s your social security number? CUSTOMER: My social is [SSN]. RILLA PERSON: Now tell me about yourself. CUSTOMER: Well I was born in [ORIGIN]. I am an [CITIZENSHIP] citizen and was raised [RELIGION]. I am [AGE] years old, and I work as an [OCCUPATION]. I make [SALARY] dollars a year.
RILLA PERSON: So, Steve, what do you think of Rilla? SHOPPER: Yeah so, Rilla for me personally has been extremely helpful. I’ve been able to see how I talk to my customers through the recording and the analytics they give me. Honestly this is something I’ve never seen before and think it’s really cool and it’s been very helpful for me and my team. RILLA PERSON: Awesome!
RILLA PERSON: So, [NAME], what do you think of Rilla? SHOPPER: Yeah so, Rilla for me personally has been extremely helpful. I’ve been able to see how I talk to my customers through the recording and the analytics they give me. Honestly this is something I’ve never seen before and think it’s really cool and it’s been very helpful for me and my team. RILLA PERSON: Awesome!
RILLA PERSON: So, you're shopping here, obviously. So how would you feel like if when you went shopping? How would you feel like if your conversations with the store associates were being recorded for quality and training purposes? SHOPPER: Honestly, I wouldn't really care that much. I mean, I thought that they were doing that anyways already, right? RILLA PERSON: Maybe it depends on the store but like, just to be clear here we're talking about audio here not video like with the cameras, just how would you feel like if they were recording audio from your conversations? SHOPPER: I mean this is what they do when you call the uh the call centers, right. So yeah, I wouldn't really bother me.