Forget surveys. Use our speech analytics to capture insights from the thousands of conversations your store associates have with your shoppers in your stores.
This is voice of customer like you've never seen before.
That's it. Talk. Your associates don't have to do anything differently. They just do what they do best. Talk like they normally do.
No hardware. No installations. The Rilla Mobile App captures conversations with customers from the tablets your associates already carry.
Our AI cleans up the audio, it transcribes the conversations into text, and captures analytics to help you improve service and sales.
It's a difficult time for retail. The pandemic has only exacerbated retail closures and bankruptcies. But it has also shown the importance of physical commerce to the economy. Consumers don't want to stay in their house forever. They want to go out and seek great, seamless, and safe experiences. Retailers who are innovating to improve their store experience are reopening successfully. These are the same retailers who are investing in their analytics.
They're collecting and analyzing shopper feedback quickly in order to keep improving. But even with all the modern technologies to track store performance (foot traffic counters, computer vision, etc.), tracking customer experience remains a difficult and costly challenge. Retailers today do not have the cash or the time to be spending on focus groups, surveys, or mystery shoppers.
Rillavoice's speech analytics software is a new groundbreaking technology that allows retailers to capture, measure and analyze real customer feedback in real time, at a fraction of the cost.
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"We ran out", "Sorry we don't carry that here". More than a third of store visits end like that.
With speech analytics: you capture requests for out of stock products, visualize missed sales and plan inventory for products your shoppers actually want.
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Secret shoppers are expensive, slow, and inaccurate, and they give you very little data on the quality of your store experience.
With speech analytics: Capture data from real conversations real shoppers have with your associates. 1000x more data, 100x faster for a fraction of the cost.
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Unleash the power of speech analytics to optimize inventory planning, customer experience, and in-store conversions.
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